2-Year Technician Apprenticeship (Telecoms & Data Networks)

About the role

Damovo, a global managed ICT solutions and services company headquartered in Dublin, offers a 2-year technician apprenticeship. You will study towards a Higher Certificate in Telecommunications and Data Network Engineering, completed through external assessments at TU Dublin, Tallaght, while gaining hands-on experience in a team of 600 employees. On completion you will have Unified Communication experience across technologies such as Microsoft Teams, Genesys and Cisco Webex.

Key responsibilities

• Learn in the classroom: Network Installation, Health and Safety, Telecommunications, Technology & Service Restoration, Electrical Principles, Customer Service, Broadband & Wireless Skills, Optic Fibre Installation, Maintenance & Commissioning and Personal & Professional Development.
• Maintain computer environments on-premise and in the cloud.
• Maintain and manage the internal testing environment, keeping equipment and applications physical and virtual fit for purpose with senior engineers.
• Monitor computer systems to improve performance.
• Troubleshoot, resolve and communicate issues to colleagues and management.

Required profile

• Leaving Certificate completion.
• Customer service experience.
• Ability to attend TU Dublin (Tallaght) and commute to the offices.
• Full driving licence and access to your own vehicle, as travel to customer sites is required.
• Commitment to complete the 2-year apprenticeship.

Required skills

• Good computer literacy and interest in an ICT career.
• Willingness to learn Unified Communications and Contact Center technologies.
• Good written and verbal communication, excellent problem-solving skills, proactive and team player.