Account Manager - EMEA (Hybrid)

About the role

ThreatDown, the corporate business unit of Malwarebytes, is looking for an energetic Account Manager to join its EMEA team. Based in Cork, Ireland, you will work in a hybrid setting to nurture existing customer relationships, drive renewals, and uncover upsell opportunities across our cybersecurity portfolio.

Key responsibilities

• Own the overall relationship with assigned clients, ensuring adoption, retention, and satisfaction throughout the contract term.
• Grow accounts by closing monthly renewals and identifying upsell opportunities for additional protection layers.
• Act as a trusted strategic advisor, helping customers define goals and key performance indicators.
• Respond to inbound support issues related to product renewals or changes and advocate customer needs across internal teams.
• Develop and nurture customers for advocacy and long‑term partnership.

Required profile

• 3+ years of experience in a Customer Success or Account Management role, preferably SaaS.
• Proven track record in high‑stress, fast‑growth environments with a startup mindset.
• Excellent written and verbal communication skills, detail‑oriented and self‑motivated.
• Direct sales experience with high‑tech software or hardware solutions.

Required skills

• Salesforce.com

What we offer

• Competitive OTE compensation ranging from €70,000 to €75,000 per year.
• Hybrid work model with a collaborative, innovative team culture.
• Opportunity to make a real impact in the cybersecurity sector.