Breakfast & Afternoon Lounge Manager

About the role

Sheen Falls Lodge is seeking a full‑time Breakfast & Afternoon Lounge Manager to lead the delivery of high‑quality breakfast, room service, afternoon lounge, WPCC lunch and function coffee breaks. The role focuses on maintaining 5‑star standards of service, hygiene and guest satisfaction in a luxury country‑house setting.

Key responsibilities

• Oversee friendly and efficient breakfast, AM room service and afternoon lounge operations.
• Manage WPCC lunch, daytime functions and coffee‑break service.
• Monitor and control stock levels of breakfast and lounge items, crockery and glassware.
• Ensure compliance with HACCP protocols, fridge temperatures and perishables labelling.
• Lead, train and schedule staff, guaranteeing breaks and staffing levels meet hotel and legal regulations.
• Collaborate with the Restaurant Director on special events, performance reporting and departmental development.
• Maintain high standards of customer care, safety, hygiene and operational efficiency.

Required profile

• Proven experience in food‑service operations within a luxury hotel environment.
• Strong leadership, problem‑solving and planning abilities.
• Strategic and financial thinking with a focus on results.
• Excellent communication and teamwork skills.
• Self‑motivated, initiative‑driven and enthusiastic about delivering 5‑star service.

Required skills

• HACCP and health‑safety compliance.
• Stock and inventory management.
• Purchasing of food‑service supplies, glassware and utensils.
• Staff training and performance management.
• Customer service excellence.