Collections Administrator – Arabic Speaker

About the role

The Collections Administrator will support the Servicing and Collections team by managing past‑due loan and maintenance fee accounts for owners worldwide. This position requires fluent communication in both English and Arabic to negotiate payments, reduce delinquency, and maintain accurate records.

Key responsibilities

• Contact owners via phone, email, fax or post when accounts become past due, request payment and follow up on promises.
• Discuss repayment options, advise on consequences of non‑payment, and arrange payment plans.
• Review account histories, late fees, and usage details to provide accurate information to owners and internal teams.
• Liaise with internal departments and external banks or credit‑card companies to process refunds, authorisations, and auto‑debit enrolments.
• Prepare, print and mail overdue letters and other collection correspondence.
• Maintain up‑to‑date records in relevant systems and ensure data security according to PCI and PII guidelines.
• Assist the Research Department and handle overflow payment calls when required.
• Translate documentation and ensure all written communication is correct and timely.

Required profile

• Fluency in both English and Arabic.
• Strong verbal and written communication skills.
• Ability to handle sensitive financial information securely.

Required skills