Control Room Operator

About the role

We are looking for a Control Room Operator to join the Motorway Operations Control Centre (MOCC) in Dublin. You will monitor 1,200 km of motorways, tunnels and national roads, ensuring safety and smooth traffic flow for road users.

Key responsibilities

• React swiftly to incidents, accidents and emergencies on the national motorway network and Dublin Tunnel.
• Use advanced traffic‑management technology to identify, analyse and regulate traffic patterns.
• Collaborate with emergency services, contractors and other stakeholders to coordinate effective responses.
• Provide clear instructions to drivers via variable message signs, social media and other communication tools.
• Maintain accurate incident logs and produce comprehensive reports.
• Ensure all actions comply with ISO 55001, ISO 27001, ISO 9001, ISO 14001, ISO 45001 and ISO 50001 standards.

Required profile

• Minimum 2 years of relevant customer‑service experience.
• Strong attention to detail and high motivation.
• Excellent communication skills for delivering clear instructions.
• Ability to collaborate with diverse stakeholders.
• Organisational skills for managing logs and reports.
• Previous experience in a control‑room or traffic‑management environment is advantageous.

Required skills

What we offer

• Full, comprehensive training on safety‑response and traffic‑management systems.
• Opportunity to work in a unique, 24/7 operation supporting Ireland’s road network.