Control Room Operator

About the role

Join the Motorway Operations Control Centre (MOCC) and help monitor 1,200 km of motorways, tunnels and national roads for Transport Infrastructure Ireland. You will work in a state‑of‑the‑art control room, responding to incidents and ensuring safe, smooth traffic flow.

Key responsibilities

• React quickly to accidents, emergencies and traffic incidents on the national motorway network and Dublin Tunnel.
• Work a 4‑on/4‑off shift pattern in a 24/7/365 environment.
• Use advanced traffic‑management technology to analyse and regulate traffic conditions.
• Coordinate with emergency services, contractors and other stakeholders for prompt incident response.
• Provide clear driver instructions via variable‑message signs and social‑media channels.
• Maintain accurate incident logs and produce detailed reports.
• Ensure all actions comply with ISO 55001, ISO 27001, ISO 9001, ISO 14001, ISO 45001 and ISO 50001 standards.

Required profile

• Minimum 2 years of relevant customer‑service experience.
• Strong attention to detail and high motivation.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with diverse stakeholders.
• Organisational skills for managing logs and reports.
• Previous experience in a control‑room or traffic‑management environment is advantageous.

Required skills

What we offer

• Comprehensive training on safety response and traffic‑management systems.
• Opportunity to work with cutting‑edge technology in one of Europe’s largest control‑room setups.
• Unique role within Ireland’s national road‑safety infrastructure.