Customer Care Administrator – Veterinary Healthcare

About the role

We are looking for a Customer Care Administrator to join a leading international veterinary healthcare company in Gormanston, Co. Meath. The role involves delivering first‑class service to customers, managing accounts and supporting the sales team in a friendly, supportive environment.

Key responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Manage customer accounts, maintain accurate records and build strong relationships.
• Respond to enquiries promptly and provide timely support.
• Coordinate with internal departments such as Sales, Finance, Marketing and Service.
• Assist in the administration of service contracts and customer documentation.
• Create sales opportunities and process sales orders to support the sales team.
• Collaborate with colleagues to ensure high levels of customer satisfaction.

Required profile

• Own transport is required as public transport is not available.
• Previous experience in customer service, support, administration or sales support.
• Strong communication and relationship‑building abilities.
• Excellent organisational skills with attention to detail.
• Positive attitude and commitment to delivering excellent service.

Required skills

• Proficiency with Microsoft Office.
• Experience using an ERP system such as SAP (advantageous).

What we offer

• Permanent full‑time contract (Monday‑Thursday 8:30‑17:00, Friday 8:30‑15:30).
• On‑site work in a modern office in Gormanston.
• Opportunity to work within a supportive team in a leading veterinary healthcare company.