Customer Operations Administrator

About the role

We are seeking a highly organised, office‑based Customer Operations Administrator to support day‑to‑day operations, customer administration and limited marketing activities at Netcelero, an Irish technology company focused on secure connectivity.

Key responsibilities

• Manage stock, inventory and purchase orders.
• Process orders, coordinate inbound and outbound deliveries.
• Handle customer account and order queries, including invoicing, accounts receivable and payable.
• Support account management and general customer support.
• Update website content via the company CMS and draft/schedule email newsletters.
• Assist with blog posts, case studies, LinkedIn content and maintain the content calendar.
• Perform basic SEO tasks and reporting.
• Administer the CRM and email marketing platform (e.g., HubSpot).
• Provide office coordination and operational support.

Required profile

• Previous experience in office administration or office management.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and competing priorities.
• Good communication and customer service abilities.
• Proactive, reliable and capable of working independently.

Required skills

• Proficiency with CRM platforms, preferably HubSpot.
• Experience using a content management system for website updates.
• Familiarity with email marketing tools and basic SEO.