Customer Service Assistant – Retail Betting Shop

About the role

You will deliver an outstanding customer experience in a busy retail betting environment. Working closely with the Shop Manager and team, you will help keep the store running smoothly, handle cash and bets, and act as a brand ambassador for our multi‑channel offering.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash, process bets via terminals and the EPOS system, and maintain accurate records.
• Guide the shop team in the absence of senior managers.
• Uphold high presentation standards and compliance with safety and social responsibility policies.
• Introduce customers to in‑shop and online products and services.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Trustworthy, reliable and able to work 7 days a week.
• Strong attention to detail and numeracy skills.
• Enthusiastic people‑person with a keen interest in sport and betting.
• Ambitious and driven to progress within the company.
• Excellent communication and problem‑solving abilities.

Required skills

• Cash handling
• EPOS system operation