Customer Service Assistant – Retail Betting Shop

About the role

You will deliver an outstanding customer experience in a fast‑paced betting shop, supporting the Shop Manager and team with daily operations. The role combines front‑of‑house service, cash handling and shop management duties.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with day‑to‑day shop operations.
• Open and close the shop, ensuring all procedures are followed.
• Manage cash, accept and process bets via betting terminals and the EPOS system.
• Maintain high shop presentation standards and ensure safety and compliance.
• Act as a brand ambassador, guiding customers through multi‑channel and digital betting journeys.
• Step in to lead the team in the absence of senior managers.

Required profile

• Customer‑service focused with strong integrity and trust.
• Flexible to work 7 days a week and adapt to a retail environment.
• Excellent attention to detail, numeracy and cash‑handling abilities.
• Enthusiastic, people‑oriented and able to work both independently and as part of a team.
• Interest in sports and betting, with a drive to progress within the company.

Required skills

• EPOS system operation
• Betting terminal operation
• Cash handling

What we offer

• Full training on sport and betting products.
• Opportunities for development and progression.
• Dynamic team environment in a reputable retail brand.