Customer Service Assistant – Retail Betting Shop

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team to keep the store running smoothly. The role combines front‑of‑house service, cash handling and occasional shop‑management duties.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all procedures are followed.
• Accept and process customer bets via betting terminals and the EPOS system.
• Manage cash, perform cash‑handling procedures and maintain accurate records.
• Maintain high presentation standards and ensure compliance with safety and social‑responsibility policies.
• Act as a brand ambassador, introducing customers to in‑shop and online betting products.

Required profile

• Customer‑service oriented with a friendly, helpful attitude.
• Ability to work under pressure and remain calm.
• Strong numeracy and attention to detail.
• Interest in sports and betting events.
• Willingness to work flexible hours, including weekends.

Required skills

• Cash handling experience.
• Basic operation of EPOS and betting terminal systems.