Customer Service Assistant – Retail (Walkinstown)

About the role

You will deliver an outstanding customer experience in a fast‑paced retail environment, supporting the Shop Manager and team to keep the store running smoothly. The role combines front‑of‑house service, cash handling and occasional shop‑level management duties.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all safety, compliance and cash‑management procedures are followed.
• Accept and process customer bets via betting terminals and the EPOS system.
• Maintain high presentation standards and act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Step in to guide shop operations in the absence of senior managers, including team supervision and cash handling.

Required profile

• Customer‑service focused with a friendly, helpful attitude.
• Ability to work 7‑day weeks, under pressure and maintain accuracy.
• Strong numeracy, attention to detail and reliability.
• Interest in sport and betting, with a desire to build rapport with customers.
• Ambitious, team‑oriented and eager to progress within the company.

Required skills

• Experience using an EPOS system.
• Familiarity with betting terminals and cash‑handling procedures.