Customer Service Manager

About the role

We are seeking a Customer Service Manager to lead our customer service team for a leading hardware company based in Sligo. You will oversee both on‑site and remote staff, ensuring the delivery of high‑quality service and supporting the wider sales organisation.

Key responsibilities

• Manage, mentor and develop a customer service team, conducting performance reviews and career development plans.
• Handle escalations and provide support to field sales teams to maintain excellent service across all channels.
• Analyse operational data, refine processes and implement improvement initiatives to boost efficiency.
• Collaborate closely with Sales, Operations, Supply Chain and key customers to ensure clear communication, product availability and strong service delivery.

Required profile

• Minimum five years of experience in a similar customer service management role with proven people‑management skills.
• Excellent written and verbal communication, with strong listening abilities.
• Willingness to attend sales presentations, product demonstrations and trade shows.
• Full clean driving licence.

Required skills