Customer Service Manager

About the role

We are seeking an experienced Customer Service Manager to lead our customer service team for a leading hardware company in Sligo. You will oversee both on‑site and remote staff, ensuring high‑quality service across all channels while collaborating closely with sales, operations, and supply chain teams.

Key responsibilities

• Manage and develop a Customer Service team, providing direction, mentoring and performance reviews.
• Handle escalations and support field sales teams to maintain excellent customer service.
• Improve processes and efficiency by implementing and refining systems, analysing operational data and driving continuous improvement.
• Work closely with Sales, Operations, Supply Chain, and key customers to ensure effective communication, product availability, and strong service delivery.

Required profile

• Minimum five years’ experience in a similar customer service management role with proven people‑management experience.
• Excellent written and verbal communication skills and strong listening ability.
• Willingness to attend sales presentations, product demonstrations and trade shows.
• Full clean driving licence.

Required skills