Customer Service Representative

About the role

Join Panda Waste’s Customer Service team and use your strong communication abilities to deliver excellent service to both commercial and residential clients. No prior experience is required – we welcome quick learners eager to develop in a supportive environment.

Key responsibilities

• Answer incoming calls and route them to the appropriate personnel.
• Engage with customers courteously, providing accurate information about the company and its services.
• Handle queries and complaints, collaborating with other departments to ensure timely resolution.
• Process customer‑related requests efficiently and consistently.
• Make outbound courtesy calls to follow up on complaints.

Required profile

• Quick learner with the ability to adapt in a fast‑paced setting.
• Professional, friendly telephone manner with empathy.
• Strong knowledge‑retention and attention to detail.
• Customer‑focused mindset and ability to meet expectations.
• Excellent organisational skills and ability to prioritize tasks.
• Proficient computer skills for navigating customer‑service systems.
• Team player who communicates clearly, both verbally and in writing.
• Calm under pressure and flexible to handle varied tasks.

Required skills

What we offer

• Competitive salary
• Paid breaks
• Annual leave
• Full training provided
• Supportive and friendly team environment
• Career progression opportunities within Panda