Customer Success Manager – Marketing Cloud – French speaker

About the role

The Customer Success Manager will partner with French‑speaking customers to drive adoption and value from Salesforce Marketing Cloud. You will act as a trusted advisor, helping clients accelerate business outcomes and maximize their investment in Salesforce solutions.

Key responsibilities

• Apply the Customer Success Methodology to understand client goals, assess capabilities, and recommend actions that accelerate business and technology objectives.
• Develop deep knowledge of each customer’s Salesforce implementation and evangelize features across all clouds.
• Guide customers on organizational strategy, governance, and change management based on their specific needs.
• Identify risks to goal achievement early and collaborate with account teams to create mitigation plans.
• Design and execute comprehensive adoption roadmaps, outlining current state, target future state, timelines, and enablement plans.
• Build executive‑level relationships with IT and business leaders to solidify partnership and drive ongoing value.

Required profile

• Fluent in French and English.
• Proven experience in a Customer Success or similar advisory role within the SaaS/CRM space.
• Strong business acumen with the ability to speak the language of specific industries or lines of business.
• Demonstrated ability to manage complex customer engagements and drive adoption.

Required skills

• Salesforce
• Marketing Cloud