Director, Technical Account Management (EMEA)

About the role

Datadog is looking for a Director, Technical Account Management (TAM) for the EMEA region to join its Technical Post Sales (TPS) team. You will own the strategy, growth and execution of a team of 25-30 today, with a mandate to scale to 50-70+ over the next two to three years, while building organizational infrastructure, developing first-line leaders and setting up scalable processes. TAMs are technical experts who deliver paid white-glove services to Datadog's largest customers, helping them adopt the product suite.

Key responsibilities

• Scale the EMEA TAM organization to 50-70+ by hiring first-line leaders, designing team structures and building sustaining systems.
• Lead managers and senior TAM ICs across EMEA, ensuring customer success, retention and expansion.
• Own the commercial strategy for the TPS program, partnering with Sales to position, price and sell TAM services.
• Define and execute regional OKRs aligned with global TPS goals, with quarterly accountability.
• Lead executive-level recruiting and build a leadership pipeline from within.
• Serve as executive sponsor for strategic EMEA accounts, engaging at C-suite level.
• Partner with global TPS, Product, Sales Engineering, CS and Enablement to standardize and evolve the TAM offering.
• Set up metrics, health scorecards, capacity planning and forecasting.
• Run talent development programs such as performance reviews and career growth plans.

Required profile

• 8+ years leading Professional Services, TAM or Sales Engineering teams, having scaled an organization from under 25 to 50+ people.
• Experience managing managers and building leadership depth.
• Commercially minded, with a track record of growing services revenue.
• 3-5+ years earlier as a TAM, Solutions Architect or similar client-facing technical role.
• Able to travel up to 50% across EMEA.

Required skills

• Fluent knowledge of infrastructure, cloud platforms (AWS, Azure, GCP), observability and monitoring.
• Bonus points: experience redesigning organizations mid-growth, evangelizing cloud adoption to C-level, hands-on experience with Datadog or similar platforms, and multilingual or cross-cultural EMEA experience.

What we offer

• Onboarding, generous global benefits and a mentor and buddy program.
• New hire stock equity (RSUs) and an employee stock purchase plan.
• Professional development, product training and career pathing.
• Inclusive culture with Community Guilds and Inclusion Talks.