Front‑of‑House Receptionist – Baggot Street, Dublin

About the role

As the first point of contact for patients at Truly Dental’s Baggot Street clinic, you will deliver five‑star hospitality while supporting smooth appointment flow and clinical operations. The role combines patient interaction, phone and inbox management, and basic administrative duties in a high‑volume, modern dental environment.

Key responsibilities

• Greet, welcome and check‑in/out patients with empathy and clarity.
• Manage a multiline phone system and a high‑volume inbox, prioritising in‑person and remote queries.
• Schedule, reschedule and confirm appointments, coordinating with clinical teams to optimise diaries.
• Prepare patient charts, update records and ensure accurate documentation for dental staff.
• Generate billing statements, process payments, reconcile daily cash takings and handle deposits.
• Operate the EXACT practice management system and follow data‑protection (GDPR) protocols.
• Support occasional weekend shifts and change‑over periods to maintain full opening hours.
• Uphold Truly Dental’s hospitality standards and contribute to a collaborative team culture.

Required profile

• Secondary education required; vocational or administrative qualification is a plus.
• 1–2 years experience in front‑of‑house or reception roles, preferably in dental or hospital settings.
• Proven ability to work in high‑volume, customer‑facing environments.
• Strong organisational skills, attention to detail and the ability to multitask.
• Excellent spoken and written English with a professional, patient‑centric attitude.

Required skills

• Multiline phone handling.
• Appointment scheduling.
• Billing and cash reconciliation.
• EXACT practice management system (training provided).