Global Collections Manager

About the role

Sitecore is looking for a Global Collections Manager to lead its worldwide collections team. This senior position oversees cash recovery across the United States, Europe, and Asia, ensuring that customer payments are collected efficiently and professionally.

Key responsibilities

• Manage and develop a global team of collectors located in the USA, Europe, and Asia.
• Own team performance, monitor metrics, analyse results and recommend improvements.
• Collaborate with billing, sales, tax, legal, and order‑operations teams to enhance collections efficiency.
• Design and implement a strategy for integrating AI tools into the collections process.

Required profile

• 5‑10 years of collections management experience in a global organisation.
• Proven experience leading and developing high‑performing teams.
• Strong sense of ownership and ability to drive results.
• Excellent verbal and written communication skills.
• Capability to simplify complex issues and reach positive outcomes.
• Aptitude for working with data and analytical tools.

Required skills

What we offer

• Opportunity to lead a global, cross‑functional team.
• Exposure to cutting‑edge AI initiatives.
• Collaborative, diverse work environment spanning 25+ countries.