Head of Information Technology

About the role

The Head of Information Technology will lead the delivery of secure, reliable and business‑focused IT services for a growing organisation in Listowel, County Kerry. This senior leadership position combines strategic planning, operational management and technology transformation to ensure IT capabilities align with organisational goals.

Key responsibilities

• Develop and implement the organisation’s IT strategy, aligning technology investments with business priorities.
• Manage relationships with outsourced IT service providers, ensuring compliance with contracts, SLAs, KPIs and service quality standards.
• Lead IT capital projects such as office fit‑outs, infrastructure upgrades and technology refresh programmes, delivering on time and within budget.
• Oversee implementation, optimisation and governance of ServiceNow and IT Service Management (ITSM) processes.
• Manage and develop field technicians and support teams to ensure effective onsite and nationwide service delivery.
• Monitor IT performance metrics and drive continual service improvement.
• Lead incident, problem and change management activities.
• Collaborate with stakeholders to identify technology requirements and deliver innovative solutions.
• Manage IT budgets, procurement, vendor relationships and technology contracts.
• Ensure strong cybersecurity, risk management, compliance and business continuity practices.
• Deliver infrastructure, application and digital transformation initiatives.
• Mentor staff and promote a culture of accountability, customer service and professional development.

Required profile

• Bachelor’s degree in IT, Computer Science, Software Engineering or a related discipline.
• 8–10 years of IT experience, including 3–5 years in a senior leadership role.
• Proven experience managing outsourced IT providers and enterprise service management platforms.
• Strong knowledge of ITIL and service management practices.
• Experience in cloud technologies, cybersecurity, enterprise infrastructure and regulated environments.
• Relevant certifications such as PRINCE2, PMP or Agile.

Required skills

• ServiceNow
• ITIL
• Cloud technologies
• Cybersecurity
• Enterprise infrastructure
• PRINCE2
• PMP
• Agile methodologies