Information Technology Support Analyst – Dublin

About the role

We are seeking an Information Technology Support Analyst to join a market‑leading Dublin‑based client on a permanent basis. The role involves providing first‑line technical assistance to end‑users, troubleshooting a range of hardware, software and cloud‑based issues, and contributing to ongoing IT projects.

Key responsibilities

• Deliver timely technical support to end‑users, both on‑site and via cloud services.
• Troubleshoot and resolve hardware and software problems, including laptops, phones and peripheral devices.
• Assist with the setup, configuration and maintenance of end‑user devices.
• Maintain an organised inventory of IT assets (ITAM) and track issue trends.
• Log, monitor and escalate tickets to ensure efficient resolution.
• Support IT projects such as software deployments and hardware upgrades.

Required profile

• 2–3 years of experience in a technical support role.
• Proven ability to handle access requests and manage permissions.
• Strong verbal and written communication skills.
• Demonstrated teamwork, attention to detail and a proactive problem‑solving attitude.

Required skills

• Active Directory
• Azure AD
• Office 365 administration and troubleshooting
• IT asset management (ITAM)
• Hardware and software troubleshooting