Information Technology Support Technician

About the role

We are seeking an Information Technology Support Technician to join a global leader in medical technologies. You will be the first point of contact for end‑users, delivering prompt and professional IT support via phone and email.

Key responsibilities

• Receive and log support requests using ITSM tools, ensuring SLA compliance.
• Diagnose, resolve or escalate desktop, server and network issues.
• Administer user and security accounts, manage passwords, and support Office 365, folder, mailbox and share access.
• Provide L3 support for VPN, OWA and remote access, monitor system performance and assist in disaster‑recovery testing.

Required profile

• 2‑3 years of experience in server (Windows/Unix) and network support.
• Strong customer‑service orientation with excellent verbal and written communication.
• Previous call‑centre experience is preferred.

Required skills

• Active Directory
• ITSM platforms (e.g., Remedy)
• Windows and Linux operating systems
• DHCP, DNS, LDAP
• Microsoft Exchange and Office 365
• Citrix and Remote Desktop tools
• VPN and OWA
• Network troubleshooting (Cisco preferred)

What we offer

• Annual salary €40,000 – €45,000
• 2‑month fixed‑term contract with possibility to extend