IT Executive – Hospital Support

About the role

The IT Executive will deliver Level 1 and Level 2 technical assistance to hospital management and staff, ensuring continuous operation of IT and communication systems, networks, peripherals and applications. The role safeguards patient data, supports clinical and administrative workflows, and creates process documentation and flowcharts.

Key responsibilities

• Act as primary point of contact for all IT incidents and service requests across clinical, administrative and operations departments.
• Provide L1/L2 desktop support for computers, laptops, printers and other peripherals; maintain hardware inventory and coordinate procurement.
• Maintain structured cabling, network rack organization and troubleshoot network‑related issues.
• Install, configure and administer biometric and access‑control devices, including data synchronization and software updates.
• Plan, install and maintain IP‑based and analog CCTV systems, NVR/DVR recording, storage and camera health monitoring.
• Deploy and manage IP‑based telephones and IP PBX systems, handling extensions, speed dials and system health checks.
• Install, configure and support BGM, digital signage, TV and AV solutions, providing day‑to‑day user assistance.
• Document issues, resolutions and IT assets in a ticketing system; train staff on basic IT usage and security awareness.

Required profile

• Bachelor’s degree, diploma or ITI in an IT‑related field.
• 2–5 years of hands‑on experience in IT infrastructure, networking and system support.
• Proven ability to troubleshoot application issues and coordinate with software vendors.
• Prior experience in a hospital, clinic or healthcare IT environment is a strong advantage.

Required skills

• Desktop support (L1/L2)
• Hardware troubleshooting and inventory management
• Structured cabling and network rack management
• Biometric access‑control systems
• CCTV installation and maintenance (IP and analog)
• IP PBX administration
• Digital signage and AV system support
• Helpdesk ticketing system usage