IT Service Desk Analyst – Hybrid (Dublin)

About the role

We are looking for an IT Service Desk Analyst to join our growing IT team in Dublin. The role is hybrid, with three days a week in the office, and offers the chance to support a large user base across multiple business functions using modern Microsoft technologies.

Key responsibilities

• Provide first‑line technical support to end users via phone, email, remote tools and on‑site.
• Diagnose and resolve hardware, software and operating system issues on Windows desktops and laptops.
• Configure, image, deploy and maintain end‑user devices.
• Manage user accounts, permissions, password resets and access requests in Active Directory and Azure AD.
• Support Mobile Device Management platforms and mobile devices.
• Own incidents and service requests from logging through to resolution, ensuring SLA compliance.
• Provide support for Microsoft Teams, Zoom and hybrid meeting‑room technology.
• Create and maintain technical documentation and knowledge‑base articles.
• Collaborate with infrastructure, networking and end‑user computing teams and participate in on‑call rotation.

Required profile

• Minimum 2 years experience in an IT Service Desk, IT Support or Desktop Support role.
• Experience supporting users in a corporate or professional‑services environment.
• Strong knowledge of Windows operating systems, Microsoft 365, Exchange Online and Active Directory.
• Familiarity with IT ticketing systems and ITIL principles.
• Excellent communication and stakeholder‑management skills.

Required skills

• Windows Operating Systems
• Microsoft 365
• Exchange Online
• Active Directory
• Device imaging, deployment and configuration
• IT ticketing systems
• ITIL principles
• Microsoft Teams
• Zoom
• Hybrid meeting‑room technology
• Mobile Device Management (MDM)
• Microsoft Intune (desirable)
• Azure (desirable)

What we offer

• Hybrid working model (3 days in‑office).
• Exposure to modern Microsoft technologies.
• Strong learning and development opportunities.
• Collaborative and supportive team environment.
• Opportunity to work within a highly regarded professional‑services organisation.
• Competitive salary (salary on request).