IT Service Desk Engineer – End‑User Support

About the role

Our client is seeking an experienced IT Service Desk Engineer to join their internal IT team on a permanent basis. The role focuses on delivering high‑quality technical support to end users across multiple locations while maintaining core IT infrastructure.

Key responsibilities

• Provide first‑ and second‑line technical support for users, ensuring excellent customer service.
• Manage, prioritize and resolve incidents and service requests within agreed SLAs.
• Administer Microsoft 365 services, including Exchange Online, Azure AD and on‑prem AD.
• Configure, deploy and maintain end‑user hardware, software and peripherals.
• Manage endpoint devices through Microsoft Intune, handling enrollment, configuration and compliance.
• Support Windows desktop environments, email, printers and business applications.
• Assist with SharePoint Online, OneDrive and collaboration platform administration.
• Create and maintain technical documentation, user guides and operational procedures.
• Install and support specialist software applications as required.
• Provision and support mobile devices on iOS and Android.
• Contribute to continuous‑improvement initiatives and backup/BC processes.

Required profile

• Minimum 3 years of experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Strong background supporting Microsoft Windows desktop environments.
• Hands‑on experience with Active Directory and Azure Active Directory (hybrid preferred).
• Experience administering Microsoft Intune and managing endpoint devices.
• Good knowledge of Microsoft 365, Exchange Online and Office applications.
• Understanding of TCP/IP networking fundamentals and basic troubleshooting.
• Excellent analytical, problem‑solving and communication skills.

Required skills

• Microsoft 365
• Exchange Online
• Azure Active Directory
• Active Directory
• Microsoft Intune
• Windows desktop support
• SharePoint Online
• OneDrive
• TCP/IP networking
• PowerShell (optional but mentioned)