IT Service Desk Engineer – Hybrid, Permanent

About the role

Our client is seeking an experienced IT Service Desk Engineer to join their internal IT team on a permanent hybrid basis. The role provides first‑ and second‑line support to users across several locations, maintains core infrastructure and ensures business‑critical services run smoothly.

Key responsibilities

• Provide first and second‑line technical support for users across multiple business locations.
• Manage, prioritise and resolve Service Desk incidents and service requests within agreed service levels.
• Administer Microsoft 365 technologies, including Exchange Online, Azure Active Directory and on‑premises Active Directory.
• Configure, deploy and maintain end‑user hardware, software and peripherals according to company standards.
• Administer Microsoft Intune for device enrolment, configuration and compliance.
• Support Windows desktop environments, email services, printers and a range of business applications.
• Assist with SharePoint Online, OneDrive and other collaboration platforms.
• Produce and maintain technical documentation, user guides and operational procedures.
• Install, configure and support specialist software applications as required.
• Manage mobile device provisioning for iOS and Android platforms.
• Contribute to continuous‑improvement initiatives and support backup administration and business continuity processes.

Required profile

• Minimum of 3 years’ experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Strong experience supporting Microsoft Windows desktop environments.
• Hands‑on administration of Microsoft Active Directory and Azure Active Directory (hybrid environments desirable).
• Experience administering Microsoft Intune and managing endpoint devices.
• Good working knowledge of Microsoft 365, including Exchange Online and Office applications.
• Experience supporting SharePoint Online and OneDrive.
• Solid understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Proven ability to create and maintain technical documentation.

Required skills

• Microsoft 365
• Exchange Online
• Azure Active Directory
• Active Directory
• Microsoft Intune
• Windows desktop
• SharePoint Online
• OneDrive
• TCP/IP networking
• PowerShell scripting
• Azure certifications (desirable)
• Backup and recovery technologies
• iOS and Android mobile device management