IT Service Desk Engineer – Technical Support

About the role

Our client, a well‑established organisation in Ireland, is looking for an experienced IT Service Desk Engineer to join the internal IT team on a permanent basis. The role will provide first‑ and second‑line technical support to users across multiple locations, ensuring smooth operation of critical systems and high‑quality customer service.

Key responsibilities

• Deliver first‑ and second‑line support for hardware, software, printers and peripheral devices.
• Manage, prioritize and resolve incidents and service requests within agreed SLAs.
• Administer Microsoft 365 services, including Exchange Online, Azure AD, AD and Intune.
• Configure, deploy and maintain end‑user devices and ensure compliance with company standards.
• Support Windows desktop environments, email, SharePoint Online, OneDrive and other business applications.
• Provision and support mobile devices on iOS and Android platforms.
• Create and maintain technical documentation, user guides and operational procedures.
• Assist with backup administration and business continuity processes.
• Identify and drive continuous‑improvement initiatives for IT processes and user experience.

Required profile

• Minimum 3 years of experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Strong background supporting Microsoft Windows desktops and enterprise environments.
• Hands‑on experience with Active Directory, Azure AD (hybrid preferred) and Microsoft Intune.
• Proven ability to troubleshoot networking fundamentals (TCP/IP, IP addressing).
• Excellent analytical and problem‑solving skills with clear communication for both technical and non‑technical users.

Required skills

• Microsoft 365 (Exchange Online, Office apps)
• Azure Active Directory / Active Directory
• Microsoft Intune
• Windows desktop operating systems
• SharePoint Online and OneDrive
• TCP/IP networking
• PowerShell scripting (desirable)
• iOS and Android mobile device management