IT Support Technician – Galway Campus

About the role

We are looking for a motivated IT Support Technician to join our Galway campus. The role involves delivering comprehensive technical support to ensure smooth operation of the university’s IT systems and infrastructure.

Key responsibilities

• Provide technical support for PCs, peripheral devices and the Microsoft 365 suite.
• Troubleshoot hardware, software, application, access and connectivity issues.
• Support PC deployment via Windows Autopilot, imaging, setup, maintenance and replacement of equipment.
• Manage hardware asset lifecycle and maintain accurate records.
• Assist with employee onboarding, off‑boarding and technology setup.
• Assist in the setup and maintenance of servers and networking equipment.
• Ensure security and integrity of IT systems, applying cyber‑security best practices.
• Support operational‑technology security for devices in the OT environment.
• Deliver exceptional on‑site and remote customer service to end‑users.
• Document and track incident requests, resolutions and escalations.
• Collaborate with other IT team members and departments to maintain seamless operations.
• Conduct regular maintenance, updates and participate in enterprise and local IT projects.

Required profile

• Minimum of 3 years’ experience in an IT support role.
• Strong written and verbal communication skills in English.
• Proven ability to troubleshoot PCs, peripherals and Microsoft 365 applications.
• Knowledge of servers, networking and cyber‑security is an advantage.
• Ability to work independently and as part of a team.
• Excellent problem‑solving, attention to detail and organizational skills.
• Motivated, proactive and capable of managing multiple tasks.
• Relevant certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) are a plus.

Required skills

• PC hardware and peripheral support
• Microsoft 365 administration
• Windows Autopilot and imaging
• Hardware asset lifecycle management
• Server administration
• Networking equipment configuration
• Cyber‑security best practices
• Operational technology security
• Remote support and incident documentation