Junior IT Operations Engineer

About the role

Distilled is seeking a Junior IT Operations / L1 Helpdesk Engineer to provide day‑to‑day technology support for its employees. The role is hands‑on, covering hardware, software, meeting‑room equipment and onboarding tasks while the candidate builds experience with modern cloud platforms.

Key responsibilities

• Deliver remote and onsite IT support, troubleshooting hardware, software and application issues and handling walk‑up and ticket requests.
• Assist users with Google Workspace, Okta, Microsoft 365 and other business applications, maintaining high customer‑service standards.
• Prepare laptops and equipment for new hires, manage onboarding and off‑boarding activities, and keep user accounts, groups and permissions up to date.
• Maintain meeting‑room AV equipment, displays, cameras, microphones and video‑conferencing systems, ensuring shared workspaces remain functional.
• Track IT assets, update inventory records, order equipment and organise the stock room.
• Continuously develop technical knowledge, contribute to documentation and suggest process improvements.

Required profile

• Enthusiastic problem‑solver who enjoys helping people and learning new technologies.
• Strong communication skills and ability to work collaboratively within an IT Operations team.
• Willingness to work on‑site four days a week in Dublin, with one remote day.

Required skills

• Google Workspace
• Okta
• Jamf
• Microsoft 365
• Freshservice
• AV equipment and video‑conferencing systems