Lead Customer Engineer – Install & Ramp Coordinator

About the role

As a Lead Customer Engineer focused on installation and ramp activities, you will drive the startup, qualification and ramp of advanced semiconductor manufacturing equipment at customer sites in Leixlip, Ireland. You will act as the primary technical liaison, ensuring safe, high‑quality delivery and exceptional customer service.

Key responsibilities

• Lead equipment installation, startup, qualification and ramp activities on‑site.
• Coordinate cross‑functional teams (engineering, service, operations, customer) to meet critical milestones.
• Drive issue resolution, escalation management and troubleshooting to minimise risk and downtime.
• Monitor project progress, align resources and schedules, and champion safety, quality and operational standards.
• Provide technical guidance and mentoring to Customer Engineers and field service teams.

Required profile

• Experience in semiconductor, field service, advanced manufacturing or capital equipment environments.
• Proven track record of supporting equipment installation, startup, qualification, ramp or manufacturing operations.
• Strong cross‑functional coordination and stakeholder management skills.
• Demonstrated technical troubleshooting and structured problem‑solving abilities.
• Commitment to safety, quality and continuous improvement.

Required skills

• Semiconductor equipment installation and ramp expertise.
• Technical troubleshooting and diagnostic techniques.
• Use of digital analytics for equipment diagnostics.
• Knowledge of electrical, vacuum, mechanical, plasma, hydraulic and gas systems.

What we offer

• Competitive salary €59,200 – €81,400 per year.
• Full‑time, day‑shift (Monday‑Friday, 39‑hour week) onsite role.
• Supportive work culture with learning, development and career progression opportunities.
• Comprehensive benefits package, including health, wellbeing and bonus/stock award programs.