Lead Supervisor

About the role

Coach, part of the Tapestry portfolio, is seeking a Lead Supervisor to drive sales performance and deliver an exceptional customer experience on the sales floor.

Key responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serve as a Brand Ambassador, embodying Coach values and increasing brand awareness.
• Lead implementation of company initiatives and support full operation of the business.
• Build winning teams, drive results, and foster an inclusive, collaborative culture.
• Monitor and analyze sales data, identify trends, and recommend actions to improve store performance.
• Provide recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Deliver feedback and guidance to improve individual performance and hold the team accountable for goals.
• Ensure compliance with company policies, procedures, and store operational standards.
• Execute innovative strategies for exceptional internal and external customer experiences.
• Provide HR and conflict‑resolution support in the absence of district leadership.

Required profile

• Minimum 1+ years of experience managing a competitive retail environment at a Lead Supervisor level.
• Demonstrated ability to drive sales, develop teams, and meet KPIs.
• Strong business acumen with a growth mindset for personal and business development.
• Ability to lift, reach, stretch and move at least 25 lb, and handle product, cartons, or props as required.
• Excellent communication, integrity, and collaborative skills.

Required skills