Medical Secretary – Hospital Administration

About the role

The Medical Secretary provides essential administrative support to consultants across multiple specialties at UPMC Aut Even Hospital. The role ensures smooth patient pathways, accurate record‑keeping and a high standard of patient experience throughout the hospital.

Key responsibilities

• Greet, register and book patients efficiently on the day of clinic.
• Manage phone calls, referral letters and appointment scheduling in line with hospital policy.
• Request and collate diagnostic reports (scans, histology, pathology) from other hospitals as required.
• Handle cash payments, enter them into the system and reconcile daily.
• Process patient billing promptly and keep accounts up to date.
• Prepare and distribute medical reports to referring GPs and consultants after consultations.
• Maintain accurate filing systems and keep practice software (Imeddoc/TPRO) updated.
• Collaborate with the multidisciplinary team to deliver a high level of patient service.
• Provide training and cover for relief or work‑experience staff as needed.

Required profile

• Experience in medical secretarial or administrative duties within a hospital setting.
• Ability to follow uniform and organisational policies and produce required documentation.
• Strong communication skills for interacting with patients, consultants and external contacts.
• Attention to detail in handling cash, billing and record keeping.

Required skills

• Imeddoc
• TPRO