Onboarding Consultant I – Guest

About the role

Toast is looking for a Guest Onboarding Consultant to partner directly with restaurant owners and bring the Toast platform to life. You will work alongside Core Onboarding Consultants, focusing on the configuration, setup, and go‑live preparation of Toast’s guest‑facing modules.

Key responsibilities

• Guide restaurant owners through onboarding of modules such as Online Ordering, Toast Tables, Loyalty, Gift Cards, and Catering & Events.
• Conduct consultation meetings, create best‑practice workflows, and document any deviations from standard designs.
• Raise technical requests on behalf of customers and act as a trusted product expert throughout the onboarding journey.
• Manage multiple onboarding projects simultaneously, ensuring timely and seamless go‑live experiences.
• Share product knowledge and process insights with the broader team.

Required profile

• 3+ years of experience in customer‑facing roles, business operations, or the restaurant industry.
• Proven ability to work independently, prioritize competing tasks, and meet aggressive growth goals.
• Excellent communication, organizational, and influencing skills.

Required skills

• Experience using POS (Point of Sale) software, preferably in a service‑industry setting.