Order Fulfilment Assistant

About the role

We are looking for an Order Fulfilment Assistant to join our NJO Designs team. In this permanent, full‑time position you will ensure that customer orders are processed accurately and dispatched efficiently, while providing essential administrative support to both the office and production teams.

Key responsibilities

• Pick, process and prepare customer orders for dispatch in line with company guidelines.
• Prepare invoices and shipping documentation for each order.
• Coordinate shipments with courier and delivery partners.
• Monitor order status and ensure timely fulfilment.
• Maintain accurate inventory and stock records, assist with stock takes and audits.
• Handle product returns, exchanges and related documentation.
• Manage incoming calls, emails and general enquiries from customers professionally.
• Perform ad‑hoc duties to support the team as required.

Required profile

• Previous experience in jewellery, manufacturing or e‑commerce is desirable.
• Strong organisational and time‑management abilities.
• Excellent attention to detail and accuracy.
• Positive, can‑do attitude with a willingness to learn.
• Highly organised with the ability to prioritise workload.
• Ability to work independently and as part of a team.

Required skills

• Proficient use of the Microsoft Office suite.

What we offer

• Stable Monday‑to‑Friday working week.
• Flexible shift patterns available.
• On‑site parking.
• Convenient access to public transport.