Outreach and Volunteer Manager

About the role

The Outreach and Volunteer Manager will lead ARC’s Volunteer Strategy (2026–2028) and support the Hub & Spoke Development Plan, building a diverse volunteer community and expanding services into new areas.

Key responsibilities

• Co‑lead development of spoke‑readiness criteria, referral pathways and identify priority outreach areas.
• Build and maintain partnerships with hospitals, community groups and diverse organisations.
• Plan and deliver outreach events for each spoke and coordinate volunteer support.
• Forecast volunteer needs, create role profiles and implement inclusive recruitment.
• Recruit, train, schedule and support outreach volunteer teams across multiple sites.
• Maintain accurate volunteer records in CRM and report quarterly on KPIs.
• Lead review and update of Volunteer Policy and training programmes.

Required profile

• 3+ years experience in outreach, community engagement and volunteer management, preferably in charity or health.
• Experience working with diverse and vulnerable communities.
• Strong interpersonal, cultural sensitivity and commitment to DEI.
• Proven ability to recruit, onboard and retain volunteers at scale across multiple locations.
• Excellent stakeholder engagement and communication skills.

Required skills

• Proficient with Salesforce CRM.
• Proficient with Microsoft Office (Excel, Outlook, Teams, Word).