Patient Advisor – Vision Care (Full‑time)

About the role

As a Patient Advisor at Optical Express you will be the primary point of contact for patients undergoing vision correction surgery, guiding them through every stage of their journey from first contact to post‑operative follow‑up. This full‑time, onsite role combines patient care with operational and commercial responsibilities in a high‑end, luxury‑focused environment.

Key responsibilities

• Welcome patients, build rapport and maintain confidence throughout the surgical pathway.
• Capture high‑quality diagnostic scans and explain the features and benefits of the technology to patients.
• Support optometrists and surgeons during in‑clinic or virtual consultations.
• Coordinate consultation outcomes, schedule surgeries and arrange after‑care appointments.
• Handle payment processing, finance documentation and administrative bookings.
• Achieve and exceed individual commercial KPIs.

Required profile

• Previous experience in a patient‑facing role, preferably within healthcare or high‑end retail.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational abilities.
• Strong commercial awareness.

Required skills

What we offer

• Competitive salary €28,700‑€32,000 per year plus OTE and bonuses.
• 33 days annual leave.
• Free laser eye surgery and intra‑ocular lens procedures.
• Free eye tests and discounted prescription eyewear.
• Discounts on other group products and services.
• Generous friends‑and‑family discount scheme.
• Ongoing training, development opportunities and a modern workplace.
• Pension scheme.