Service Desk Technician

About the role

We are looking for a Service Desk Technician to join our global technology company in Ireland. The role focuses on Level 1 support, laptop enrollment and basic troubleshooting for end‑users.

Key responsibilities

• Provide Level 1 Service Desk assistance to end users, handling calls and tickets.
• Enroll, configure and support laptops and other endpoint devices according to company standards.
• Troubleshoot hardware, software and network connectivity issues (Wi‑Fi, LAN, VPN).
• Log and track incidents using a ticketing system such as BMC Remedy.
• Escalate complex issues to higher‑level teams while maintaining clear communication with users.

Required profile

• 0–2 years of experience in an IT service desk or technical support role.
• Valid authorization to work in Ireland.
• Strong written and spoken English communication skills.
• Basic understanding of laptop hardware/software configurations.
• Familiarity with networking basics (IP, DNS, DHCP, Wi‑Fi, LAN, VPN).

Required skills

• Windows operating systems (Windows 7, 10, 11).
• Ticketing tools – BMC Remedy or similar (e.g., ServiceNow).
• IT security and ITIL concepts related to endpoint management.
• Active Directory, remote‑access tools and Mobile Device Management (MDM) solutions.

What we offer

• A supportive, diverse and global team with a strong culture.
• Competitive compensation and a benefits package that includes vacation, various insurances and statutory benefits.