ServiceNow Engineer – Contract (Admin/Configuration)

About the role

We are looking for an experienced ServiceNow Engineer to join a large enterprise on a contract basis. You will be responsible for administering, configuring and continuously improving the ServiceNow platform to meet business needs.

Key responsibilities

• Administer, configure and maintain ServiceNow to ensure optimal performance and availability.
• Design and implement workflows, forms, catalogs, business rules, notifications and user roles.
• Support the rollout of new ServiceNow modules and platform enhancements.
• Collaborate with Business Analysts, Functional Consultants and Development teams to deliver improvements.
• Troubleshoot incidents, resolve service requests and manage platform upgrades and patches.
• Maintain documentation, configuration records and technical standards.
• Assist with user acceptance testing, production deployments and governance compliance.

Required profile

• Minimum 5 years of hands‑on ServiceNow administration and configuration.
• Proven experience with core modules such as ITSM, ITOM, ITAM, HRSD or CSM.
• Strong understanding of platform administration, user management and configuration management.
• Ability to analyse business requirements and translate them into technical solutions.
• Excellent problem‑solving, communication and stakeholder‑engagement skills.

Required skills

• ServiceNow platform administration
• ITSM, ITOM, ITAM, HRSD, CSM modules
• Flow Designer and IntegrationHub
• Service Catalogue configuration
• JavaScript and ServiceNow scripting
• Agile delivery methodologies
• ITIL‑based service management

What we offer

• Day‑rate contract with the opportunity to work on high‑impact enterprise projects.