Technician II – Data Center Operations

About the role

The Technician II ensures uninterrupted operation of customer infrastructure within a data‑center environment. You will provide remote‑hands support, handle cross‑connects, and assist with customer implementations while maintaining a safe and tidy workspace.

Key responsibilities

• Provide technical customer support and execute remote‑hands requests, including equipment migration, labeling, installation, testing and emergency troubleshooting.
• Perform special maintenance tasks such as simple repairs, equipment exchanges and technical measurements.
• Support migration and implementation activities, set up and de‑install cross‑connects, and draft MOPs, Change Requests and EOPs.
• Execute reporting and administration in internal systems, ensure compliance with policies and conduct risk assessments.
• Lead and mentor Level I Technicians, make technical decisions within site guidelines, and foster a collaborative team environment.

Required profile

• Proven experience in telecommunications, IT or electrotechnical environments.
• Strong understanding of structured network infrastructure and industry measurement tools.
• Excellent troubleshooting and root‑cause analysis abilities.
• Effective communication skills for interacting with customers and internal teams.
• Proactive, detail‑oriented mindset with a commitment to continuous learning.

Required skills

• Telecommunications and IT fundamentals
• Network infrastructure design and configuration
• Optical fiber installation and testing
• Network and electrical wiring
• Structured network infrastructure knowledge
• Measurement tools usage
• Troubleshooting and root cause analysis
• Customer communication handling
• Service management software (e.g., ticketing systems)
• Microsoft Office, especially Excel