Customer Care Representative

About the role

We are looking for a Customer Care Representative to join a specialist veterinary diagnostics business in Gormanston. You will be the primary point of contact for veterinary clients, handling enquiries, coordinating service and supporting the sales process.

Key responsibilities

• Manage day‑to‑day customer enquiries via phone and email.
• Build and maintain long‑term relationships with veterinary clients.
• Coordinate service and repair activities with the technical team.
• Create sales opportunities and orders using SAP.
• Administer service contracts, especially for endoscopy equipment.
• Liaise with internal departments such as finance, marketing and operations.
• Maintain accurate records across multiple systems.
• Spend up to 10‑15% of time in the field alongside sales and service colleagues.

Required profile

• Previous customer service experience, preferably in a technical or product‑focused environment.
• Experience supporting or working alongside sales teams.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Veterinary experience is a plus but not mandatory.

Required skills

• SAP

What we offer

• Full‑time, office‑based role with occasional field exposure.
• Company profit‑share scheme.
• Private healthcare.
• Life assurance.