Food and Beverage Assistant
The Heritage · Killenard
Description du poste
About the role
The Heritage, a luxury hotel and award‑winning spa in the Laois countryside, is looking for two enthusiastic Food and Beverage Assistants. You will work full‑time in a high‑volume hospitality environment, providing friendly and professional service to guests across the restaurant and bar areas.
Key responsibilities
- Greet guests with a smile, eye contact and a courteous welcome.
- Maintain a clean and tidy service station at all times.
- Prepare mise en place, set tables, stock stations and brew tea/coffee.
- Clear, polish and store crockery, cutlery and glassware safely.
- Take customer orders, promote menu items and upsell where appropriate.
- Serve food and beverages efficiently and professionally.
- Ensure high standards of cleanliness in the bar and restaurant.
- Handle guest complaints discreetly and escalate to management when needed.
- Demonstrate knowledge of wines, spirits and menu offerings.
- Perform any additional duties as required by management.
Required profile
- Professional, friendly attitude toward customers and colleagues.
- Strong focus on delivering excellent customer service.
- At least 1 year experience in a high‑volume hospitality setting (training provided if needed).
- Team player with the ability to multitask.
- Excellent attention to detail.
- Flexibility to work early, late, weekends and bank holidays.
Required skills
What we offer
- Discounted rates at other FBD Hotels properties.
- Health Club membership.
- Referral scheme.
- Learning and development opportunities.
- Employee Assistance Programme.
- Strong team atmosphere and meals provided on duty.
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The Heritage
Killenard
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