Hotel Receptionist – Full‑Time (5‑Star Hotel)

About the role

Join the Front of House team at the exclusive 5‑star Lyrath Estate Hotel as a Receptionist. You will be the first point of contact for guests, delivering five‑star service across a variety of shifts, including mornings, evenings, weekends and public holidays.

Key responsibilities

• Check guests in and out efficiently while handling arrivals, departures and special requests.
• Provide guest services such as wake‑up calls, newspaper delivery and local information.
• Manage cash, charge, float and till procedures in line with company policy.
• Upsell hotel amenities and promotions to maximise sales.
• Process enquiries, bookings and complaints promptly and courteously.
• Allocate rooms for next‑day arrivals and maintain full knowledge of room types and locations.

Required profile

• Strong command of the English language.
• Basic computer proficiency; familiarity with Hotsoft is a plus.
• Excellent customer‑service attitude and a friendly, welcoming demeanor.
• Ability to prioritise tasks, work flexible hours (including weekends and bank holidays) and thrive in a fast‑paced environment.
• Hospitality experience is beneficial but not essential.

Required skills

• Basic computer skills
• Hotsoft (hotel management software) knowledge

What we offer

• Complimentary meals while on duty
• Free on‑site car parking
• Discounted employee accommodation and friends‑and‑family rates
• Discounts on hotel food, spa treatments and other services
• Employee referral programme, Christmas savings scheme and educational assistance