Information Technology Support Analyst – Dublin

About the role

We are seeking an Information Technology Support Analyst to join a market‑leading Dublin‑based client. This permanent, onsite position offers the chance to work within an established team, providing day‑to‑day technical assistance and contributing to larger IT projects.

Key responsibilities

• Provide timely technical support to end‑users, troubleshooting hardware, software and cloud‑based issues.
• Identify, diagnose and resolve IT problems as they arise.
• Set up, configure and maintain laptops, phones and other end‑user devices.
• Maintain an organised inventory of IT assets (ITAM) and track issues to prevent recurrence.
• Collaborate with cross‑functional teams to log, escalate and resolve tickets efficiently.
• Support IT projects, including software deployments and hardware upgrades.
• Escalate complex technical issues to senior team members when necessary.

Required profile

• 2–3 years of experience in a technical support role.
• Familiarity with Active Directory, Azure AD and security group management.
• Ability to process access requests and manage permissions.
• Proven experience troubleshooting Office 365 and installing software.
• Strong verbal and written communication skills.
• Team‑player attitude, attention to detail and a solid work ethic.
• Enthusiasm for technology and a desire to grow professionally.

Required skills

• Active Directory
• Azure AD
• Security groups
• Office 365
• Hardware troubleshooting
• Software installation
• IT asset management (ITAM)
• Cloud services