IT & AV Support Engineer

About the role

The IT & AV Support Engineer will provide first‑line technical assistance to internal staff and external trainers, ensuring smooth operation of the Learning & Development Centre and the wider IT environment. You will resolve tickets, maintain AV equipment, and support remote users while delivering a friendly, professional service.

Key responsibilities

• Respond to and resolve IT Service Desk tickets promptly, documenting issues in the ticketing system.
• Provide on‑site desktop support, including hardware, software, network, printing and Wi‑Fi troubleshooting.
• Set up laptops, phones and other equipment for new starters and manage hardware lifecycle.
• Maintain and operate AV equipment in meeting and training rooms, ensuring audio‑visual sessions run without issues.
• Support remote users via VPN and remote‑desktop solutions.
• Assist visiting trainers and staff at the Learning Centre, handling their IT needs and managing training‑room AV facilities.
• Visit project sites to resolve onsite IT problems and assist with site setup or decommissioning.
• Collaborate with the IT team on policy improvements, employee training and company‑wide compliance projects.

Required profile

• 3–5 years of experience in desktop/IT support.
• Strong problem‑solving attitude with the ability to work independently and as part of a team.
• Adaptable, proactive and able to manage multiple priorities in a fast‑moving environment.

Required skills

• Hardware troubleshooting (PCs, laptops, printers, phones).
• Software troubleshooting (Windows, common business applications).
• Network troubleshooting and Wi‑Fi support.
• Audio‑visual equipment setup and maintenance.
• VPN configuration and remote‑desktop support.
• Ticketing system usage and asset management.