Revenue & Support Specialist - Birmingham

About the role

Based in Birmingham, you will deliver excellent customer service across our rail network, working both on board our trains and at station barriers. The role offers a varied day‑to‑day experience, with no two days the same.

Key responsibilities

• Assist passengers with travel enquiries, ticket checking and sales on board.
• Prepare travel irregularity reports and MG11 forms.
• Support fellow on‑board colleagues and collaborate with other Revenue & Support Specialists at stations.
• Work alongside train operating companies and the British Transport Police at barriers.
• Adapt to a range of shift patterns, including early mornings, late nights and occasional overnight stays for events.

Required profile

• Proven track record in customer‑facing roles.
• Flexibility to work varied shifts across a 7‑day week.
• Strong communication skills, both verbal and written.
• Ability to remain calm, think quickly and defuse potential conflicts.
• Willingness to undergo a pre‑employment medical and DBS check.

Required skills

• IT literate with knowledge of Microsoft Office.

What we offer

• Salary of £37,444 per annum (35‑hour week).
• Varied shift patterns and the chance to work both on board trains and at stations.
• Opportunities for professional development within a dynamic rail environment.
• Potential overnight assignments supporting events across the network.