Assistant Front Office Manager

About the role

Dalata Hotel Group is seeking an Assistant Front Office Manager to support the smooth operation of the front desk and ensure every guest receives a warm, friendly welcome throughout their stay. You will work closely with the management team to uphold service standards and contribute to a positive team environment.

Key responsibilities

• Deliver a genuine, courteous welcome to all guests from arrival to departure.
• Assist in managing day‑to‑day front office operations efficiently.
• Monitor cash transactions, float and till procedures in line with company policy.
• Ensure the front desk is fully staffed, anticipating additional coverage during busy periods.
• Promote hotel outlets and sales initiatives to guests and staff.
• Communicate room status, VIP arrivals and allocations with the Accommodation and Revenue Managers.

Required profile

• Minimum of one year experience in a similar front office or hospitality role.
• Strong organisational abilities with capacity to delegate tasks.
• Warm, friendly and approachable personality when interacting with guests and colleagues.
• Ability to work both independently and as part of a team.

Required skills

What we offer

• Free employee meals while on duty.
• Free access to ClubVitae Gym & Pool.
• Excellent location with easy public transport links.
• 50% off food & beverage across all properties.
• Employee room rate of €60/£60 at all Dalata hotels.
• 30% discount on Friends & Family rates.
• Extra annual leave day for each year worked (up to 5 days).
• Employee Assistance Programme.
• Cycle to Work and other transport schemes.
• Pension scheme (details via HR).
• Development opportunities through Dalata Academy.
• Staff appreciation initiatives, team‑building activities and regular charity events.