Customer Service Assistant – Retail (Roscommon)

About the role

You will join a busy retail shop in Roscommon, delivering a friendly and knowledgeable service to customers. The role combines front‑of‑house duties, cash handling and occasional shop management responsibilities, offering a clear path for development within the company.

Key responsibilities

• Assist the Shop Manager and Assistant Manager with daily store operations.
• Open and close the shop, ensuring all procedures are followed.
• Accept and process bets via betting terminals and the EPOS system.
• Manage cash, perform cash‑handling procedures and maintain accurate records.
• Maintain high standards of shop presentation and compliance with safety and social‑responsibility policies.
• Act as a brand ambassador, introducing customers to multi‑channel and digital offerings.
• Step in to lead the team in the absence of senior managers.

Required profile

• Customer‑service oriented with a friendly, helpful attitude.
• Trustworthy, reliable and able to work 7‑day weeks.
• Strong numeracy and attention to detail.
• Enthusiastic team player with the ability to work independently.
• Interest in sports and betting industry.

Required skills

• Cash handling and basic EPOS system operation.
• Ability to follow safety, compliance and social‑responsibility procedures.

What we offer

• On‑the‑job training and continuous upskilling.
• Opportunities for progression to shop management roles.
• Dynamic, fast‑paced retail environment.