Engagement Manager – French Speaking

About the role

Guidewire is looking for a French‑speaking Engagement Manager to guide insurance customers through their digital transformation journeys. You will act as the primary partner for clients in Southern Europe and Benelux, ensuring they maximise the value of Guidewire’s solutions and achieve long‑term success.

Key responsibilities

• Serve as the main point of contact for customers using Guidewire products, aligning implementations with best practices and business goals.
• Monitor project progress, flag risks early, and help customers meet critical delivery milestones.
• Build trusted relationships with stakeholders across claims, policy, billing, underwriting and operations.
• Co‑develop roadmaps with customer leadership that align Guidewire capabilities with long‑term business objectives.
• Collaborate with internal Product, Sales, Cloud Operations and Support teams to ensure coordinated execution and relay customer feedback for product improvements.
• Promote Guidewire resources such as training, community forums, documentation and expert support.
• Focus on the Southern Europe & Benelux markets, leveraging deep knowledge of local insurance systems and competitive solutions.

Required profile

• Proven experience in customer‑facing roles within software delivery, consulting or transformation projects.
• Strong background in property & casualty (P&C) insurance, with hands‑on knowledge of claims, underwriting, policy or billing processes.
• Fluent in written and spoken French; additional languages are a plus.
• Demonstrated ability to engage with senior customer and partner stakeholders.

Required skills

What we offer

• Remote work within the EMEA region (Ireland, UK, Germany, Poland, Spain, Denmark or Italy).
• Opportunity to influence product direction and drive customer success across a leading insurance software platform.