Experienced Hotel Receptionist (Full‑time)

About the role

The Maryborough Hotel is seeking an experienced hotel receptionist to join our front‑office team on a full‑time basis. The role involves delivering high‑standard guest service across varied shifts, including weekends.

Key responsibilities

• Process guest check‑ins and check‑outs to company standards.
• Liaise with managers on issues or concerns.
• Collaborate with other departments as required.
• Represent the front office at meetings.
• Manage room allocations and handle reservation requests, changes and cancellations outside reservation office hours.
• Answer calls promptly and address customer queries professionally.

Required profile

• Previous front‑desk experience in a hotel environment.
• Outstanding customer‑service orientation with a positive “can‑do” attitude.
• Strong attention to detail and ability to work under pressure.
• Full flexibility with working hours, including weekends and varied shift patterns.
• Fluent written and spoken English with excellent communication and interpersonal skills.
• Ability to work both independently and as part of a busy team.

Required skills

• Proficiency with the HOTSOFT hotel management system.

What we offer

• Full training and opportunities for further development.
• Staff discounts at the hotel spa and facilities.
• Free parking.