Food and Beverage Host

About the role

The Food and Beverage Host is the first point of contact for guests, representing the brand by greeting visitors, managing reservations, and ensuring a welcoming atmosphere throughout the restaurant. The role supports the restaurant manager in maximizing seating efficiency and maintaining high standards of cleanliness and service.

Key responsibilities

• Greet guests in person or by phone, escort them to tables, and present menus.
• Answer the restaurant telephone courteously and handle reservations, cancellations, and confirmations.
• Maintain the host/hostess station with necessary supplies and report any shortages.
• Inspect the dining area, entrance, and table settings to ensure compliance with brand standards.
• Coordinate with servers during service to optimize table set‑ups and seating flow.
• Record guest preferences in the Springer Miller system and communicate VIP arrivals or special requests to relevant staff.
• Assist the restaurant manager in preparing the venue for service and in daily seat‑planning.

Required profile

• Valid food handling certificate.
• Fluent English communication skills, both spoken and written.
• Ability to perform basic mathematical calculations and handle cash transactions.
• Strong organizational skills and attention to detail.
• Capability to work efficiently in a fast‑paced hospitality environment.

Required skills

• Proficiency with point‑of‑sale (POS) systems.
• Experience using the Springer Miller reservation system.